FAQs

Frequently Asked Questions

When will my order be shipped and delivered?
Most orders are packed and dispatched within 1–2 business days. While we strive to get your items out the door quickly, occasional delays may occur due to external factors. Typically, you can expect delivery within 4–7 business days. If any product requires additional time, details will be clearly noted on the product page.

What payment options are available?
We accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using Apple Pay or Google Pay.

What is your return policy?
We stand by a 30-Day Money Back Guarantee on all purchases. For more information, refer to our Return Policy linked at the bottom of the page.

How do I cancel an order?
Cancellations are accepted for a full refund if your order hasn’t shipped yet. Reach out right away at support@lovelivingoutdoors.com to request cancellation. Once your item has been dispatched, returns must follow our 30-day policy.

What should I do if my item arrives damaged?
Please inspect all deliveries upon arrival. If there's visible damage to the package or item, make a note when signing for it. If you suspect damage but can’t inspect at the time, write “possible damage” on the receipt. Should your item be damaged, email us at support@lovelivingoutdoors.com with photos, and we’ll make it right with a replacement or compensation.

How do I place an order?
Add your chosen item to the cart, proceed to checkout, and fill in your shipping and billing details. Once submitted, you’ll receive a confirmation and we’ll begin processing your order. Prefer ordering by phone? Call us at (740)-272-5160.

How will I know when my order has shipped?
You’ll get a confirmation email once your order is placed. After your item ships, you’ll receive another email with tracking details. In the rare case that a product is out of stock, we’ll notify you within one business day.

Will I receive an order confirmation email?
Yes, an order confirmation will be sent to the email you provide during checkout. Please double-check your email address for accuracy to ensure proper delivery of your receipt and shipping updates.

Do you charge sales tax?
We’re based in Colorado and only collect sales tax for orders shipped within the state. If your order is shipped outside Colorado, no sales tax will be applied—helping you save more.

Can I modify my order after placing it?
Absolutely. If your order hasn’t shipped yet, just email support@lovelivingoutdoors.com with your update. If there’s a price difference, we’ll either refund or invoice the balance accordingly. For faster help, you can also call (740)-272-5160.